Help & Contact
This page is for the moments the app itself can’t help you, especially when you can’t sign in. A real person reads every message.
📮 Reach us directly
Email support@yakdil.com from any address. It does not need to be the one on your account. Include your YakDil name and describe the problem. We aim to reply within 2 business days.
YakDil is operated by Saedi Group LLC. For any question, concern, or assistance, contact us at support@yakdil.com.
My sign-in code isn’t arriving
1. Check your spam or junk folder and search for “YakDil”. 2. Make sure you typed the exact email or phone you registered with. 3. Wait two minutes and request a fresh code (each code lasts 10 minutes). Still nothing? Email us at support@yakdil.com and we’ll investigate delivery.
I lost access to my email or phone
Your account is not lost. Email support@yakdil.com from your new address with: (a) the old email or phone on the account, (b) your profile name, and (c) if you were verified, we will ask you to confirm a fresh selfie that our team compares against your verification photo. Once identity is confirmed, we attach your new contact and you sign in normally. This careful process exists so nobody can steal an account by simply claiming it.
Tip: it is far easier to update your contact before the old one dies. In the app, go to Settings → Email & phone.
My account was suspended
Suspensions follow our Community Guidelines. If you believe a mistake was made, email support@yakdil.com with your profile name. Appeals are reviewed by a person, and wrongful suspensions are reversed with an apology.
Reporting someone, or a safety concern
Inside the app, use Report on any profile or chat. That is the fastest route to our moderation team. If you cannot sign in, or the concern is about the platform itself, use the email above. For guidance on staying safe, read the Safety Center.
Deleting your account
You can delete your account any time in Settings → Account. It schedules permanent erasure with a grace period and confirms it by email. If you are locked out and want your data deleted, email support@yakdil.com and we will action it after the same identity check described above.